About Our Products
What types of dresses do you offer?
We offer a variety of dresses including Bodycon Dresses, Casual Dresses, Maxi Dresses, Mini Dresses, Shirt Dresses, and T-shirts. Our collection is designed to cater to different styles and occasions.
Are your dresses true to size?
Yes, our dresses are designed to be true to size. However, we recommend checking our size guide before placing your order to ensure the best fit.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed. Please ensure you select the correct payment method before confirming your order.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
How long does it take to process and deliver my order?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days after dispatch, while Free Shipping takes 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship worldwide except for some remote areas in Asia and other regions. If you have any questions about delivery to your location, please contact our customer support team.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. Please refer to our Returns Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details and reason for return/exchange.
Account & Support
How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password.
What should I do if I have issues with my account?
If you encounter any issues with your account, please contact our customer support team at [email protected] for assistance.
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to help with any questions or concerns you may have.