At Dress Sales Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items, such as T-shirts, are final sale and cannot be returned or exchanged.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive your RMA number, securely package the item(s) you wish to return or exchange, including the original packing slip or a copy of your order confirmation.
  3. Ship the package to the following address:
Dress Sales Store
4201 Canis Heights Drive
Los Angeles, US 90017

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Process

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are requesting an exchange, please indicate the desired replacement item in your return request. Once we receive your returned item, we will process the exchange and ship the new item to you. Please allow 10-15 business days for the exchange process to be completed.

Non-Returnable Items

Please note that the following items are final sale and cannot be returned or exchanged:

  • T-shirts

Return & Exchange Request Template

Subject: Return/Exchange Request – Order # [Your Order Number]

Body:

Dear Dress Sales Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
  • Preferred Action: [Refund/Exchange for [Item Name]]

Please provide me with the RMA number and further instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at [email protected]. We are here to assist you!