Shipping Information
At Dress Sales Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and customs processing times.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the following information to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items, such as T-shirts, are final sale and cannot be returned or exchanged.
How to Initiate a Return or Exchange
- Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Once you receive your RMA number, securely package the item(s) you wish to return or exchange, including the original packing slip or a copy of your order confirmation.
- Ship the package to the following address: Dress Sales Store
4201 Canis Heights Drive
Los Angeles, US 90017
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchange Process
If you are requesting an exchange, please indicate the desired replacement item in your return request. Once we receive your returned item, we will process the exchange and ship the new item to you. Please allow 10-15 business days for the exchange process to be completed.
Non-Returnable Items
Please note that the following items are final sale and cannot be returned or exchanged:
- T-shirts
Return & Exchange Request Template
To facilitate your return or exchange request, please use the following template when contacting us:
Subject: Return/Exchange Request - Order # [Your Order Number]
Body:
Dear Dress Sales Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Preferred Action: [Refund/Exchange for [Item Name]]
Please provide me with the RMA number and further instructions to proceed.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions about our Shipping & Returns policy, please contact us at [email protected]. We are here to assist you!